Privacy Policy
Privacy Policy
Effective Date: 1/1/2026
Business: Charmax7021,LLC (“we,” “us,” “our”)
Contact: Support@Charmaxproperties.com | 602-704-5150 | 7955 S Priest Dr 102, Tempe, AZ 85284
1) What this policy covers
This Privacy Policy explains how we collect, use, and protect personal information when you interact with us and when we communicate with you about your reservation and stay at our short-term rental properties.
2) Information we collect
We may collect:
Contact details (name, email address, phone number)
Reservation details (check-in/check-out dates, property, guest count, access or support notes)
Message history related to your reservation and support requests
3) How we use information
We use your information to:
Confirm reservations and share check-in/check-out information
Provide access instructions (e.g., entry codes), property details, and stay support
Respond to questions or issues you raise during your stay
Maintain records for operations, safety, and customer service
4) SMS / Text Messaging privacy
If you opt in to receive text messages from us:
Mobile numbers are not shared: We do not sell, rent, or share your mobile number with third parties or affiliates for marketing or promotional purposes.
Message frequency: Message frequency varies by reservation, typically 2–8 messages per stay (e.g., pre-arrival info, check-in details, support, and check-out reminders).
Rates disclosure: Message and data rates may apply.
Opt-out: You can opt out at any time by replying STOP.
Help: Reply HELP or contact us at [Email Address] for assistance.
5) When we may share information
We may share information only as needed to operate our services, for example:
With service providers who help us deliver communications and manage reservations (they may only use information to perform services for us)
If required by law, legal process, or to protect rights, safety, or prevent fraud
6) Data retention
We keep personal information only as long as necessary for reservations, support, legal/financial recordkeeping, and legitimate business purposes, then delete or anonymize it when no longer needed.
7) Security
We use reasonable administrative and technical safeguards to protect personal information. No method of transmission or storage is 100% secure, but we work to prevent unauthorized access.
8) Updates to this policy
We may update this Privacy Policy from time to time. The “Effective Date” above will reflect the latest version.